The number one location developers have access to to sell their applications is their app’s description in iTunes, the Android Market or another app market. Since iTunes is the largest we will focus on how iPhone and iPad developers can successfully use their app description to convince users to buy their app. Here are four tips on how to better compose your app description to increase your app sales.
1) Don’t be shy: This is where you the developer pull out all the stops and describe every feature of your app. Now, this does not mean be over technical and provide a description that only developers would understand, but think in terms of features. Explain what your app does and how it is going to make the users life either easier or more enjoyable (if a game). Be sure to boast about your app and don’t be shy to talk it up about your app. One key point, don’t make claims about your application that are beyond what your app is capable of doing. You will be called out faster than you can imagine in the user reviews if you make this mistake.
2) Honesty: Transitioning from the last point mentioned above, be brutally honest with your customers about your app whether good or bad news. For example if you become aware of an issue with your application and it is something that will take an update to correct then a good practice is to place a statement top of line in your description notifying customers you are aware of the situation and working to correct it. This does a couple things immediately. First it builds trust with your customer base and second this helps you to manage your customer service efforts better. The first place customers will go when their is a problem with their app is to the description to look for the support or customer service link. While working their way through the description they can see that you are aware of their issue and rest assured your are working to fix it. Here is an example of how to write an issue into your app’s description: “We are aware that the application crashes when trying to use the online co-operative game play mode. We have fixed this problem and have submitted an update to Apple. This issue should be resolved in 4 to 7 days.” This keeps users informed and reduces the number of nasty emails in your customer service inbox. You should also be honest about good news about your application, such as being featured in Apples New & Noteworthy or What’s Hot areas as this mentally helps users to make a purchase of your application because if Apple says your app is good then it must be worth purchasing.
3) Use your description space: All too often I will see an application description that is maybe a hundred words and usually bulleted. These app descriptions are usually confusing to me and I consider myself to be somewhat app savvy. Imagine how a casual app user feels when they go to purchase an application and there are 2 sentences in the description and 5 bulleted features with little clarification as to why users should purchase X app. This is a classic failure to communicate to potential customers what your application is all about. If your app has no features and only can muster 2 sentences worth of description than fine. For most apps this is not the case. Don’t be lazy with your application’s description and be sure to take your time to write a thought out description with the following parts: 1) Intro/teaser- critical information about the application that can stand alone if necessary 2) Body- bulk of description with features, reviews, in depth app history, developer history or any other information that is interesting about your app or that could help sell your app. 3) Links/Customer Service- Be sure to provide links to reviews that have been completed on your application. Include YouTube videos and if you do not have a video of your app in action consider having one made by CrazyMikesapps or another reviewer. Although, links are not hyperlinked in the description they are still relevant and can be cut and pasted from the web browser version of your applications iTunes description. Finally be sure to provide app support and or customer service website links for all of your applications. There is nothing that will hurt an application more than if there is a negative issue with an app and there is no way to inform the developer.
4) Ask for feedback: One of the very best places to get honest information about your application is from your customers. Think of this as your best focus group possible. Why? Because your users have either downloaded your free app or purchased your paid app for whatever reason, most likely because your app either solves a problem or provides enjoyment. Ask your users for tips on how you can make the app better. You will typically get solid feedback, which can help you make future versions of your application better. Additionally, ask users what other features/game play they would like in your application. Sometimes they may provide you with development ideas you may have never considered. Be sure to give your customers credit if they give you a development idea that you use and it makes your app better. Put a shout out in your “Description” and you will win over a customer and show other customers that you listen to customer feedback, which builds trust.
The app description is the #1 place to convince and convert app browsers to become customers. You can do this by providing a thorough explanation of your apps features, game play, provide industry review teasers, customer service promises, links to videos and anything else you can think of that helps to describe your application and what your app does. If your app description is lacking change it today and see if you can convert more app browsers into app purchasers. MV